The player from Germany has asked for a withdrawal two months just before distributing this criticism. Sadly, winnings haven’t been obtained however. Participant’s grievance continues to be resolved productively.
update; after that 1st withdraw they turned much more rapidly, A lot of them in my bank account in 1 working day.
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As a way to resolve any concern, we kindly question you to definitely mail us a letter on [email protected], so our workforce will do all the things unachievable to fulfill your complaint.
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The player felt this experienced encouraged addictive conduct. After a number of exchanges With all the Grievances Workforce and also the casino, the participant were refunded all her losses incurred following the reopening of her account. The difficulty had been properly resolved, along with the participant had expressed her gratitude to the Problems Workforce for his or her support.
The player from the Netherlands asked for a withdrawal a lot less than two weeks before submitting this complaint. The payment hasn’t been processed still. The participant later on verified the withdrawal was processed efficiently, hence we marked this complaint as settled.
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