Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. But where are millions of users going for easy trouble shooting within the Microsoft Office 365 suite? Troubleshooting library sites and FAQ's online can get overwhelming to search through, let alone to find technical solutions that are written in laymen's terms. We are about to break down 5 of the most common issues and how to resolve them in the comfort of your own office (or home).
Troubleshoot help for Outlook, Skype for Business, OneDrive for Business, or SharePoint
You’ll see the "Uninstall or change a program" window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization. Its suite of useful applications and cloud-based services provides an all-in-one tool that streamlines communication and processes in a business.
Common Office 365 issues
If you have forgotten your password for the Office 365 account, try to recover or reset the password. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. The steps to access the repair tool vary depending on your operating system. If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. As an Office 365 admin, you can check Office 365 service health.
Get a free trial to explore all the solution’s data protection capabilities. For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. To keep using Word without interruption, choose the option below to reactivate. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
Upgrade to Office 2016
See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel.
Office 365 Troubleshooting Issues: Common Problems and How to Solve Them
An internet connection is not available or a firewall is blocking network connections.
Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).
In this case, consider using safe mode, which is useful for Office 365 troubleshooting.
Find solutions to common problems or get help from a support agent.
At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business.
Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.
Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications.
Let our expert engineers and support staff guide you in securing and preparing your business operations. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. These add-ins can cause issues such as app crashes or significant performance degradation. Microsoft recommends updating Windows, Microsoft Office and other software regularly.
You Fix outlook stuck on loading profile can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed. An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).
If that didn't help, use the uninstall troubleshooter to uninstall Office completely. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook.