Always create a new Direct Debit mandate for a new order even if they already have one on their account. Please do not CANCEL, AMEND or DELETE a Direct Debit in AudienceView.
Please direct enquiries to [email protected]
Find details of benefits and prices for new joiners at bfi.org.uk/join, and for renewals at bfi.org.uk/renew
Standard £48
Standard DD £40
Paperfree £35 (DD only) - will not receive the Southbank Guide or Festival Programmes
Champion £260
Champion DD £240
Champion Upgrade [from existing membership] £212
Gift Membership
Activating a Gift Membership
Paperfree to Paper £5 in Misc Items column
- Find/Create Customer / Add Customer
-
Membership left tab > Select gift desired > Add to Order > Order/Summary > Add payment
If DD:
*Always create a new Direct Debit mandate for a new order even if they already have one on their account. Please do not CANCEL, AMEND or DELETE a Direct Debit in AudienceView. *
Add payment > Direct Debit > Fill in
Account Number
Sort Code
Name
Dropdown "Are you the main account holder"
Magnifying glass symbol > Notified by Customer: New Mandate > Update Details > Apply for existing/Create for new > New Order to add to account
Membership > add gift > Add to order / Order Summary > Process payment selecting DD from dropdown > Make sure "Renewable Payment Option" dropdown is filled in
- Inform the customer that the membership is active from moment of sale and expires at the end of the month purchased the following year eg membership sold 3rd Sept 2021 is eligible to 30th Sept 2022. Cards will not arrive for up to 28 days, but they can collect a temporary card COBO.
If Gift Membership
1
Notes
To find out when membership is expiring - Entitlements tab at top
Green - Active / Yellow - soon expiring / Red - recently expired / Black - long expired
LFF guide is also available for posting for £3.
Membership benefits
- Priority booking and Ticket discounts.
- BFI Members enjoy at least £2 off of up to four tickets unless otherwise stated, with no booking fees.
- We offer priority booking periods and exclusive events to BFI Members, Champions and Patrons.
- Priority booking for BFI Southbank and BFI Festivals
- Ticket discount £2 off per ticket for Membership holder + up to 3 guests at BFI southbank and BFI IMAX (Saving of up to £8 per booking)
- No booking fees at BFI Southbank (Saving of up to £3 per booking)
- No booking fees for LFF 2018.
- Two free vouchers redeemable against two standard BFI Southbank tickets (Excepting Festivals).
- Although the BFI operates a No-Refund No-Exchange policy, BFI members may exchange tickets or receive credit (Excepting Festivals). if BFI Southbank Box Office is notified at least 24 hours prior to the relevant performance and the tickets have not already been issued. Tickets need to be either kept at the box office or brought back. The credit voucher is valid for 12 months from the issuing day.
- BFI Southbank and BFI Festivals printed programme guides
- Access exclusive events at BFI Southbank every month
- 10% off food and drink at BFI Southbank
- 15% off BFI Shop
- 15% off BFI Player film rentals
- 15% off Sight & Sound annual subscriptions
Champion
- Extra priority booking for BFI Festivals and BFI Southbank
- Four free vouchers redeemable against four standard BFI Southbank tickets
- Free new release BFI DVD every quarter
- Invitations to additional special events throughout the year
MEMBERSHIP
Always create a new Direct Debit mandate for a new order even if they already have one on their account. Please do not CANCEL, AMEND or DELETE a Direct Debit in AudienceView. Please direct enquiries to [email protected]
Find details of benefits and prices for new joiners at bfi.org.uk/join, and for renewals at bfi.org.uk/renew
Once customer created:
Membership left tab > Select desired > Add to Order > Order/Summary > Add payment
For direct debit - click magnifying glass to select NOTIFIED BY CUSTOMER NEW MANDATE > update details (important) > apply (for existing customers) or create (for new customers) > New Order to add to account
Membership left tab > Select desired > Add to Order > Order/Summary > Add payment
Select DD option and make sure that Renewable payment option is checked
The membership is active from moment of sale and expires at the end of the month purchased the following year eg membership sold 3rd Sept 2018 is eligible to 30th Sept 2019.
To find out when membership is expiring - Entitlements tab at top
Inform the customer that membership is active immediately but cards will not arrive for up to 28 days, and that they can collect a temporary card COBO.
Non-Members £1 booking fee per ticket, capped at £3 per transaction. Applies only to telephone and online bookings not counter sales.
Membership benefits
Priority booking and Ticket discounts.
BFI Members enjoy at least £2 off of up to four tickets unless otherwise stated, with no booking fees. We offer priority booking periods and exclusive events to BFI Members, Champions and Patrons. • Priority booking for BFI Southbank and BFI Festivals• Ticket discount £2 off per ticket for Membership holder + up to 3 guests at BFI southbank and BFI IMAX (Saving of up to £8 per booking) • No booking fees at BFI Southbank (Saving of up to £3 per booking). No booking fees for LFF 2018.• Two free vouchers redeemable against two standard BFI Southbank tickets (Excepting Festivals).• Although the BFI operates a No-Refund No-Exchange policy, BFI members may exchange tickets or receive credit (Excepting Festivals). if BFI Southbank Box Office is notified at least 24 hours prior to the relevant performance and the tickets have not already been issued. Tickets need to be either kept at the box office or brought back. The credit voucher is valid for 12 months from the issuing day.• BFI Southbank and BFI Festivals printed programme guides• Access exclusive events at BFI Southbank every month• 10% off food and drink at BFI Southbank• 15% off BFI Shop• 15% off BFI Player film rentals• 15% off Sight & Sound annual subscriptionsJoin now £48 – pay by cardJoin now £40 – pay by Direct DebitJoin now £35 – pay by Direct Debit - Go Paperfree (enjoy all the usual benefits except the printed BFI Southbank and BFI Festivals guides)Champion• Extra priority booking for BFI Festivals and BFI Southbank• Four free vouchers redeemable against four standard BFI Southbank tickets• Free new release BFI DVD every quarter• Invitations to additional special events throughout the yearJoin now £240 – pay by Direct DebitJoin now £260 – pay by cardGo Paperfree* and join now for only £235 – pay by direct debit
EXCHANGES
Do you have your order number handy? Do you have the tickets? – Check status – not printed.
1 Delete ticket first
Search > find booking > Seats > Delete - APPLY > Reason for cancellation
2 Proceed to booking ticket for alternative screening 3. OR Add credit
Order summary > Add gift certificate > add bfi credit > fill in amount (cost of refund APPLY > Create Redemption Number - tick select? box > Preprinted tickets dropdown option.
Once completed email customer.
Remind that credit is valid for one year from day issued and only redeemable over the phone or in person - not online.
BOOKING
Add customer to order
“Are you a BFI member?” (visible in Customer - basic) Postcode, Surname (confirm) Are you entitled to concessions? > add customer to order > Ticket search %film%
In seating plan > Select price type and then seat > update changes (if customer is buying for 2+ screenings return to search)
Complete payment - order summary > Add payment > payment method > Create
Confirm whether the customer wants tickets posted (only if the first screening in booking is at least a week away) or COBO (care of box office)
Please bring along payment card, proof of concession (if applicable)
All tickets are non-refundable and non-exchangeable for non-members.
BFI members may exchange tickets or receive credit if BFI Southbank Box Office is notified at least/ no later than 24 hours prior to the relevant performance and the tickets have not already been issued.
Tickets for LFF are non-refundable and non-exchangeableNo refunds or exchanges are given of any kind for all customers for any BFI Festival.No reservations unless in case of system error.
Gift Aid
The BFI is a charity and the price of your ticket includes an optional 10% donation which supports the charitable work we do (our restoration, education and cultural programme.)If you’re a UK tax payer, Selecting a Gift Aid ticket also enables the BFI to claim Gift Aid (ie reclaim the basic rate of tax) on the full value of your ticket.Gift Aid increases the value of your charity donations by 25%, because the charity can reclaim the basic rate of tax on your gift – at no extra cost to you.Gift Aid is an income tax relief designed to benefit charities and Community Amateur Sports Clubs (CASCs). Gift Aid is free for membership, opt-in for tickets.
Cards starting3 Amex (with four digit CVS on front of card)4 Visa5 MasterCard6 Maestro
How can I help youI’ll have to confirm with my manager. Please hold on, let me confirm with my manager.Please bear with me.“Escalate the ticket”We can sometimes make an exception in extenuating circumstancesI’m really sorry for the inconvenience – I would understand your frustration.I’m afraid there’s nothing I can do. Re E-TICKETS – do not offer – “just so you know, we have been having problems with this service.”