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Immediately after undergoing the ID Test three times and exchanging about twenty email messages, the player obtained his winnings over the thirteenth day. For that reason the complaint had been marked as 'settled' inside the program.
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The participant from your Netherlands had requested a withdrawal lower than two months before distributing the complaint. The payment hadn’t been processed yet At the moment. The delay in withdrawal was on account of unfinished KYC verification plus a large volume of withdrawal requests.