Once the player's complaint, we facilitated conversation among the player plus the casino. The casino had begun earning payments As outlined by their conditions and terms. The participant verified the receipt of payments and expressed self-assurance in obtaining the complete https://oxbet.social/ sum in the end. We shut the criticism as fixed, but assured the player that we'd reopen the complaint if any difficulties arose While using the payments.
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The participant through the Netherlands requested self-exclusion, even so, the casino reopened his oxbet account. Sooner or later, the participant arrived to an arrangement with the casino and acquired a refund of fifty percent of his deposits.
The player from Canada has requested two withdrawals a couple of days back. They are pending since. Player’s grievance has been resolved productively.
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The casino also pointed out which the participant experienced a number of interactions with their support workforce, but by no means mentioned his gambling trouble. The player insisted that he replied to all email messages as well as addressed his gambling problem. We had evaluated every one of the proof and communications but identified the case complex because of an email supply difficulty. As a result, we experienced rejected the participant's scenario and suggested him to contact the licensing authority for more assistance.
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An Austrian participant's winnings of 1400 EUR were being denied with the casino as the deposits were made employing a credit card that didn't belong to her. The participant and her husband experienced a shared banking account and bank card, however the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was considered as a problem.
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