Email novibet

Manage your Novibet email preferences, from receiving special offers to account verification. Get direct contact info for support and learn to spot official mail.

How to Contact Novibet Customer Care Using the Correct Email Address

For the fastest resolution to general account inquiries, direct your written communication to the primary support address. https://casino-and-friends.casino is structured for swift processing, with turnaround times frequently falling under the 12-hour mark. To expedite handling, ensure your message contains your unique user ID and a precise breakdown of the situation from the very beginning.

Submitting verification documents requires a different path. All Know Your Customer (KYC) materials should be sent to the specialized compliance department's inbox. Using this dedicated channel bypasses general support queues, placing your files directly with the team responsible for account validation. This is the sole correct method for submitting identification and proof of address.

While the operator's live chat function offers instant connection for simple queries, structured written correspondence is superior for complex problems. It allows for detailed explanations, the attachment of supporting screenshots, and creates a verifiable record of your entire conversation with the service provider, which can be referenced later if needed.

Managing Your Novibet Account via Email

To verify your player account, send clear photographs or scans of your identification documents to the support department's address. Acceptable identification includes a passport or driver's license. For proof of address, provide a utility bill or bank statement issued within the last 90 days. Ensure all four corners of each document are visible.

For responsible gaming controls, you can request self-exclusion through written communication. Your message must state your full name, username, and the specific duration for the exclusion period, such as six months, one year, or a permanent closure. The operator will process this request without requiring further contact.

If you have a query about a specific deposit or withdrawal, formulate your digital message with precise details. Include the transaction reference number, the exact date and time, the amount, and the payment system used. Attaching a screenshot of the transaction from your payment provider can accelerate the investigation.

To opt-out of a specific promotional offer or clarify its terms, send a direct inquiry. Mention the exact title of the bonus as it appears on the gaming platform. This prevents confusion with other active promotions and allows the support team to act on your request accurately.

Certain personal information updates, like a name change, require manual processing. For this, forward a message to the support channel containing your account details and attach a scan of the relevant legal documentation, for instance, a marriage certificate. This is a security measure to protect your account integrity.

How to Confirm Your Novibet Account Using the Verification Email

Locate the activation dispatch from the gaming platform in your primary inbox. If it is not visible within five minutes, inspect your spam or junk folder as automated filters can misdirect this type of communication.

The electronic letter contains a unique hyperlink or a button, often labeled "Activate Account". The subject line is typically direct, for instance, "Complete your registration" or "Account Confirmation".

Select the provided link to finalize the setup. You will be redirected to the betting operator's website, where a success notification will appear, showing your profile is active.

Should the verification message fail to arrive, return to the company's website. Access your profile settings to find an option to resend the confirmation dispatch.

Completing this step enables full account privileges, including depositing funds and placing wagers. Be aware that the activation link may expire for security, usually within 24 to 72 hours of being sent.

Contacting Novibet Support: Which Email Address to Use for Your Inquiry

For all account-related assistance, including deposit issues, withdrawal queries, or betting settlement questions, direct your communication to [email protected]. To expedite a resolution, include your username and any relevant transaction or bet identification numbers in your initial message.

Send verification documents (KYC) to the same primary support address. Title your dispatch clearly, for instance, "KYC Documents - [Your Username]," to ensure it is routed to the correct department without delay. Only submit documentation when requested by the platform's staff.

For matters concerning marketing, affiliate partnerships, or general corporate information, use the [email protected] address. This channel is designated for business-to-business communications and is not monitored for player support issues.

Player complaints or escalations that have not been resolved through standard channels should also be sent to the main support contact point. Formulate a detailed account of the issue, referencing previous communication ticket numbers for context. This ensures a complete record for the review team.

Steps to Unsubscribe from Novibet Promotional Emails and Newsletters

The most direct method to stop receiving marketing communications is by using the link provided within the message itself. This action is immediate and specific to the mailing list.

  1. Locate any promotional message from the gaming platform in your inbox.
  2. Scroll to the footer of the correspondence, the bottom-most section.
  3. Find the hyperlink labeled "Unsubscribe," "Opt-out," or "Manage my preferences."
  4. Select this link. A new browser page will open.
  5. Follow the on-screen instructions to confirm your removal from the mailing list.

You can also adjust your communication settings directly within your player account profile on the operator's website.

  • Log in to your account using your registered credentials.
  • Navigate to the section typically called "My Account" or "Profile Settings."
  • Look for a sub-menu labeled "Communication Preferences" or "Notifications."
  • Inside this menu, you will see toggles or checkboxes for different communication channels.
  • Deselect the options related to promotional offers and newsletters.
  • Confirm and save your new settings before exiting the page.

If you cannot locate the settings or the link, make a direct request to the company's support department.

  • Use the Live Chat feature on the platform for a fast response.
  • State your request clearly to be removed from all marketing lists.
  • Provide your account username and the address receiving the unwanted correspondence to help the agent locate your profile.
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Pub: 26 Jul 2025 02:49 UTC
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