Guidelines 3.1.1 - In-App Purchase and 3.1.3(c) - Enterprise Services
We noticed in our review that your app offers enterprise services that are sold directly to organizations or groups of employees or students. However, these same services are also available to be sold to single users, consumers, or for family use without using in-app purchase.
When an organization or group buys access to your app's enterprise services, you don't need to use in-app purchase. But when providing access to an individual user, consumer, or for family use, you should use in-app purchase.
Next Steps
Here are two ways to resolve this issue:
- You can revise your app to only provide your services directly to organizations and groups of employees and students.
- Otherwise, you can revise your app to give App Store customers the option to purchase these services with in-app purchases.
If there's additional information you'd like to provide regarding the digital content and services in your app, reply to this message in App Store Connect and let us know. If there's information you'd like us to consider in future submissions, please include it in the App Review Information section of App Store Connect.
Resources
- Learn more about our policies for apps that offer enterprise services in App Store Review Guideline 3.1.3(c).
- Learn more about implementing in-app purchase in your app.
Guidelines 3.1.1 - In-App Purchase and 3.1.3(d) - Person-to-Person Services
We found in our review that your app offers one-to-few or one-to-many services, where a single person provides a service in real time to a group. However, these services aren't available for App Store users as in-app purchases within the app.
Person-to-person and one-on-one consultations do not need to be offered as in-app purchases. Paid one-to-few and one-to-many services, however, should be available to purchase with in-app purchase.
Next Steps
Here are two ways to resolve this issue:
- You can revise your app to only provide person-to-person services instead of one-to-few or one-to-many.
- Otherwise, you can revise your app to give App Store users the option to purchase one-to-few or one-to-many services using in-app purchases.
If you are adapting in-person services to a digital offering due to the COVID-19 pandemic and require additional time to make the necessary changes to your app, reply to this message in App Store Connect and let us know.
Resources
- Learn more about our policies for person-to-person, one-to-few, and one-to-many services in App Store Review Guideline 3.1.3(d).
- Learn more about implementing in-app purchase in your app.